The seller sent the wrong item, or I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. If we're asked to step in to help, we may ask the buyer to return the item to you. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. If the buyer does not ship the return by the specified date, eBay may close the return request. How to accept a return when the buyer changed their mind about a purchase. For example, if an item arrived with a minor scratch but the buyer is happy to keep it. For a low value item not worth paying return shipping for some sellers will just refund in full. Its visible in my pictures even though I didnt see it nor did the buyer. There is no more seller protection. Some have lost thousands. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. This is a good option for low-value items. This is a good option for low-value items. If an item is being returned, the seller is responsible for return shipping. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. SeePartial refund guidelines. @missjen316 wrote: Fit issues are not covered by the MBGs. document.write ("&loc=" + escape(window.location)); Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. ("free returns" or "buyer pays"). That decision is for him to be allowed to return it. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. See Partial refund guidelines. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. You can also find more information in our full article below. Extortion is now excusable as long as buyer mails you back anything including a brick. Whether you need to accept the return depends on their reason for opening the return. Create an account to follow your favorite communities and start taking part in conversations. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. Buyer is asking for a refund because he can't figure out how to use it. You can also use this option if you want to offer to let them exchange the item. Returns not accepted is outdated online. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. var m3_u = (location.protocol=='https:'? Thanks for being honest about this. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. Should I wait for the seller to contact me? '&charset='+document.characterSet : '')); I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. See our Condition of returned items policy. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. We've outlined your response optionsbelow. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Buyer takes blurry 1990s cell phone photo and returns a different item. eBay may step in without the buyer asking if there is no valid tracking information available. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. This can be useful when the buyer isn't completely satisfied with their purchase. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . Give a full refund The buyer will receive a full refund, and they'll keep the item. See Partial refund guidelines. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. The buyer returned the item used or damaged. You have 3 business days to respond to the request and resolve the buyer's issue. How to go about returning an item when a seller doesn't accept returns? Tip This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. View basket for details. When listing an item, it's important to includeyour return address. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. See Exclusions and special coverage. [CDATA[ I feel that I am being totally screwed. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. Keep in mind that some returns can remain open for up to 35 business days. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Thank you very much for your help! No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. document.write ("

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