In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. Want CNET to notify you of price drops and the latest stories? iPhones also require that you have an iCloud account. On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. I am now receiving notifications as expected and all approvals are working. A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. On my Android phone, I go Settings > Notifications > Authenticator > All Notifications (under Categories) which opens which notifications make noise, which show on the lock screen etc. generated for my account, but no notifications when I try to connect to Beam, MS Technet etc. A: This is a known issue on iOS 13+. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. Can Power Companies Remotely Adjust Your Smart Thermostat? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. Please help.Thank you. Control vibration. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. The feature is part of a wider set of updates to Microsoft's Windows 11 software to power PCs, which released about a year and a half ago. We found that theres no way to export all your accounts, and then import them onto a new phone. 01:14 PM. Then, tap Settings and turn on the toggle for Enable push notifications. If you have feedback for TechNet Subscriber Support, contact by Q: How do I remove an account from the app? after changing that the notifications are prompt on my android. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Even deleting the app from your old device isn't enough. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. If you are still not able to add your account, please reach out to your admin. To remove the app from a device using a personal Microsoft account, go to the two-step verification area of yourAccount Securitypage and choose to turn off verification for your old device. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. Setting up SMSto receive verification codes. Q: How can I see whichsites are using my identity data? Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. The accounts that were backed up from your old phone will be transferred to your new phone. Latest version (always automatically updated) from Google Play store: 6.1.4, on LG G2 Android 5.0.2 (stock ROM). A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Use Microsoft Authenticator option does not send notifications to my Android phone, Do you try to delete accounts on Microsoft. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. My phone have been stolen, I had work account logged in there. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. There is both a setting on if a notification will be send or if the 6-digit code should be used (given the admin of the tenant did not disable certain methods) and an option to change the phone number. 05:53 AM You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. There is no help available anywhere, and there seems to be no way to "reset" this security information. On Android, Microsoft recommends allowing the app to access location all the time. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. A: We're always working on new features, bug fixes, and performance improvements. After that, starting Company Portal application again, Authenticator started to work as expected. Make sure you stay updated with the latestAndroidandiOS version for the best authentication experience. Can I continue authenticating using the app? Q: Will my users work or school account password get automatically synced? Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. If you still have trouble, check these settings: Make sure the device requires a PIN or biometric to unlock. What is SSH Agent Forwarding and How Do You Use It? Q: My one-time passcodes are not working. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. A: Here's the full list of permissions that might be asked for, and how they're used by the app. Q: Im trying to sign into an iOS app, and I need to approve a notification on the Authenticator app. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. It is grey out on the app so I cant get my code that I need. Microsoft Authenticator will display a message if you need to do this. The thing you know is your password. It was in the way more than I used it so I turned it off. By default, App Lock is turned on when you set up a PIN or biometric on your device. Q: Will my employees or students get to use password autofill in Authenticator app? Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. You want importance sent to "URGENT: Make sound and pop on screen". Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. Old Microsoft account authentication app was perfectly working. Exact same problem here. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. To remove an account from your old phone, open Microsoft Authenticator on it. A: Verified IDs are issued directly from your organization or a website. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. If you register your device with your organization, your organization can change this policy on your phone. Microsoft Account unfortunately has been removed from Google play store. A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. You don't need Microsoft Account. You can browse these log files in the app at any time to see the information being gathered. More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. Its essentially the same process you went through when you set up the account originally. A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. You must have an Authenticator app installed on your device in order to use it. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? Q: How are my passwords protected by the Authenticator app? Contacts and phone. A push notification authentication is a notification that is sent to a users device in order to confirm their identity. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. The Authenticator app is not required for all accounts. Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Dont allow: If you select this option, youll be blocked from accessing the resource. To open the app, you must enter your username and password. Phone number is also correct. To use Microsoft Authenticator, you need to first enable it on your Android device. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. Can you get notifications for some accounts on the app, but not others? Also, my MS Authenticator does not receive any notifications. If it's a bug of Microsoft Authenticator 6.1.4, on Android 5.0.2 hope they'll fix it ASAP. I have make sure that the battery optimization and all sort of notification permissions are allowed. Make sure the device is registered. Have personal and work Authenticator use. Oct 06 2018 The Authenticator app, which works in conjunction with a number of MFA tools, allows you to sign into your online accounts using a code generated by the app. The software giant kicks off public testing for its Phone Link software. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. Select Security info in the left menu or by using the link in the Security info pane. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. Sharing best practices for building any app with .NET. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. if yes it may affect your user behavior. This setting can be turned on or off at any time. Used to make sure your phone number matches the number on record when you sign in with your personal Microsoft account for the first time. When the app is closed, I don't get notifications. When you purchase through our links we may earn a commission. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. Autofill is not currently available for work or school accounts. All rights reserved. View network connections. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. You still use your password to access credentials to share with another organization. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. For example, if we use WIFI. 1. For the Outlook account, youd follow the same steps. All Rights Reserved. This behavior doesn't make sense to me. This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. Contact your admin to fix this issue (uniqueness validation). What should I do? 01:53 AM Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. I'm glad I'm not the only one. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. introducing new interoperability features, Do Not Sell or Share My Personal Information. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. Try this, hit the hamburger on the left and click on "backup this device". Q: Is registering a device agreeing to give the company or service access to my device? Oct 06 2018 Whenever I try to enter a MS service (e.g. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. - edited As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. You can turn App Lock on or off on the Authenticator Settings page. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. Camera. I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. To use the Recovery tool, open Microsoft Authenticator on your new phone, and then click Begin Recovery.. change it to mobile connection to see if it is working3. Open the app, go toapps top-level menu, and then select Send feedback. 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Restart the device and try again.2. If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. I haven't been able to figure that out. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. This can be done a lot better! What should I do? For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. A: Make sure the date and time on your device are correct and are being automatically synced. But how that experience looks depends on your hardware'soperating system. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. For steps to enable hardware encryption, see Encrypt your Android device. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Used to optionally support Autofill on more apps and sites. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. Thank you for writing to Microsoft Community Forums. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? It can also be used to sign in to apps and websites that support Microsoft Authenticator. Push notifications are an excellent way to keep your users up to date on the most recent content. A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. Yes, multiple times. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. There is no other method that I can possibly proceed with. A: When you open Authenticator, you'll see your added accounts as tiles. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. A: The Authenticator app collects your GPS information to determine what country you are located in. Jul 24 2020 A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. Next, you need to open the app and sign in with your Microsoft account. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device.

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