May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL Read More: https://thormotorcoach.com/legal/ I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. He considered this an open case. State: Arkansas. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. New 2023 Thor Motor Coach Palazzo 37.6 - Exploreusa.com Satellite. I do not know WHY he has not had access to this correspondence. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. Begin with this one! There's a fuse on the back of the radio. . Battery Disconnect Switch - Electrical - FMCA RV Forums Based on what was submitted to Thor, we see no warranty concern. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French can discuss the resolution. Solar panals not bolted properly to roof.Propane sensor faulty. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. Stock photos may not represent actual unit in stock. The pivotal combination of large Class A amenities with more power than a typical Class B RV. After all the warranty work, we had to winterize the coach for the 2019 season. You must log in or register to reply here. Then to ********* in ****. Then click on the manual name to download. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. We can't thank all the employees of General RV enough for making this experience so unforgettable. VIN #*****************. It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. Know someone who might be interested in this RV? Fill out this quote form and we'll get back with you as soon as possible. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. International Association of Better Business Bureaus. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. Speaker Location(s) Interior / Exterior. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. My husband was ill and could not drive the coach to *******. We cannot even drive this rv with fear it might shutoff again. Fill out this offer form and we'll get back with you as soon as possible. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. BBB Business Profiles are subject to change at any time. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. Model: Hurricane 29M. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Thanks for the replies. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. BBB Business Profiles may not be reproduced for sales or promotional purposes. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? ************************* was working with us right up until he moved to a new position in March of 2022. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. Our 2019 ************ Motor Coach seats have started to completely disintegrate. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. And one, Don't Miss Paradise Oaks RV Resort In Florida. Description. ** Day 2 we tried using the microwave again. I can only speak to the radio wiring in my coach. Please contact dealership to verify unit information and availability. And we are akready receivng customer no assistance. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. The solenoid is subject to failure and if it does, the switch will do nothing. BBB Business Profiles generally cover a three-year reporting period. The keep-alive lead isn't switched at all. 2017 Thor Challenger XE Rear and side cameras and radio not working. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. Also if your GFI isnt easy to locate, you may have one on the inverter itself. WHO IS RIGHT? Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. Hello all, new to the forum and a first time RV owner. See us for more details. Again, the deal fell through . Your luxury Mercedes Sprinter motorhomes. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. North America's #1 Motorhome Brand Manufacturer - Thor Motor Coach A representative has been notified and will be with you shortly. Listed 15 hours ago in Camp Verde, AZ. I am waiting for **** to call us back. I will state again that this is not a new claim. Plus tax, title and license. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. Thor Industries Owner's Forum - iRV2 Forums **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. Need advise, had a shop replace house battery and repair inverter. They are the same issues we continue to try to get resolved. Surround Sound. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. Spoil the RV owners in your life this Christmas with some of our favorite gifts. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. It is the original claim. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. With all the family-friendly and pet-friendly features, you'll love traveling in . If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. There authorized service center is telling me not to get roof patch but replaced. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. Make Offer. 2003 Thor Motor Coach jazz. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. It has generator in it but does not work. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. in fuel costs), then **** will kindly deduct the $2,000.

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