In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Reply from Wisecars. If this is the case, it will be clearly stated on your voucher. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. All persons driving the vehicle must be in possession of their driving license at all times. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. In peak periods this may not be achievable. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. How To Cancel Wisecars Car Rental Comparison - JustUseApp 8 Feb 2023. You may also add additional drivers at the rental counter when you pick up your car. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Yes. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. In that case, please contact your bank for additional details. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. No way has this company got 4.5stars. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. It is entirely up to the Car Rental Company whether they decide to do so or not. If you require additional drivers, please include them in your booking request. Powered by, We use cookies to give you the best experience. If your plans change in advance, you can bring your pick-up time forward by amending your booking. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. You have a guaranteed booking with us and with one of our trusted premium suppliers. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. All related documentation must be kept if an insurance claim is submitted. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. 2023 Wisecars. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Cancellation Protection can be purchased only at the time of booking and is not refundable. @ Vicpak. Fill in your personal information and state what you wish to cancel or amend. Any additional charges will need to be paid at the rental counter in the local currency. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. We do not delete personal data on the request of a third party. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. You can upgrade your car before you start your trip. Wisecars will process your cancellation refunds in 7 days. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Wisecars does not own any physical locations or offices. Trustpilot is assessing this review in accordance with our flagging process. Alternatively, just sign in or register using your Google or Facebook account. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. I had questions about requirements of car insurance. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. The price is at end only a quarter of thee rate! Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Read Customer Service Reviews of www.wisecars.com - Trustpilot Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Expired or provisional licences will not be accepted. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Your voucher is normally issued 48 hours before the pick-up time. If you haven't started your trip yet, you can change your drop-off time by amending your booking. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Wisecars does not own or operate any Car Rental Companies. www.wisecars.com. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Please read the following to know what is included/excluded in our coverage offers. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. It goes against our guidelines to offer incentives for reviews. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Email Protect your account with two-step authentication If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Fill in your personal information and state your request. In peak periods this may not be achievable. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Wisecars employs limited use of cookies for your safety and does not store any personal data. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). It said and I'll recap ,"NOTHING more to pay ". In such circumstances, we will cancel your booking with no liability whatsoever. That should not even be separate. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Wisecars employs limited use of cookies for your safety and does not store any personal data. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. In all these cases, you will receive no refund of the money you have paid. There might be differences based on offers. They may be needed if you wish to make a claim. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Please note, it is your responsibility to provide all the above-mentioned documents. Re: Wisecars car rentals. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. Wisecars will not sell or rent any personally identifiable information. In that case, please contact your bank for additional details. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Please read carefully the terms of the Car Rental Agreement before signing it. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 So you can bag the best deal with total flexibility to change your plans if you need to. We do not delete personal data on the request of a third party. Wisecars will inform the complaint submitter on how to proceed if needed. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. It might take your bank extra time to settle the amount. Keep copies of all relevant documentation you are asked to complete. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. If not, you will need to purchase the cover at the car rental company counter. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Cancellation Protection can be purchased only at the time of booking and is not refundable. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. Contact Wisecars Customer Support - phone, email or messages The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. We also ensure all reviews are published without moderation. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. Your voucher is normally issued 48 hours before the pick-up time. A common issue that many vacationers face abroad is unfair fuel policies in car rental. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country.

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